We believe our customers are our guests. They lead full, busy lives and are more on the run than we are. So we are here to make their lives easier. To save them time. To allow them to keep going. To be open when they need us, with the products and services they want. To rescue them when they have run out. To allow them to quickly grab a quality treat. To surprise them when they least expect it. To talk to them as locals, not deal with them as transactions. To put a smile on their faces without telling a joke. To remove uncertainties, hassles and worries. To replace time spent looking for the cheapest, with the satisfaction of value. But to never offend them with price.
We know them. And they know us. We are a part of their community and we are all proudly South Australian. In the end, it’s not only what we do that’s important, it’s the way that we do it that keeps them coming back. We are OTR and we’re for making life easy.
