ACCC guidance for small businesses affected by COVID-19

We recently published information for small business to assist them with understanding their rights and obligations under the Australian Consumer Law relating to the impact of the coronavirus pandemic (COVID-19).

We understand many businesses are struggling with reduced consumer spending and activity, and some businesses are having to change how they operate or close due to COVID-19.

Our guidance provides useful information about small business rights and obligations relating to issues such as:

cancelled functions and events
pricing of goods and services
charging subscription and membership fees when a business is not operating.

This guidance will be regularly updated.

In these difficult circumstances we encourage all businesses and their customers to be patient and to treat each other respectfully.

Find out more in our media release.

More information for small businesses

We are also working in a number of ways to help consumers and small businesses to respond to COVID-19.

This includes providing interim authorisations for the Australian Banking Association and banks to co-operate to provide relief packages for individuals and businesses affected by COVID-19.

Find out more in our media release.

You can also find information about COVID-19 (coronavirus) scams on our Scamwatch website.